FAQ
How do you price your projects?
It’s simple! Head over to our Pricing Guide and choose a package based on the size of your home. Then give us a call to set up a date to get your lights installed. Once you pick out a package, we can always add more lights, wreaths, garlands, or figurines. Just let us know when we arrive and we can provide you with ideas, suggestions, and a total amount before the crew starts the job.
Most installations take a few hours. You can pay us when the job is completed and you are satisfied with the result.
Do you take the lights down at the end of the season?
Yes, taking down the displays is part of our service. We begin taking lights down as soon as the winter weather breaks – before that, cords and lights will get frozen in place and be impossible to remove until the temperature rises above zero. We also organize your supplies in bins so that you can easily access them the following year. You pay the take-down fee when the crew shows up to take the lights down.
Is your work guaranteed?
100%. Our success depends on your satisfaction, and we’ll make changes if you desire them. We are interested in building long-lasting customer relationships, and will gladly provide references per your request.
What if my lights stop working?
If we provided the lights, we will service them 100%, no matter what the issue might be.
If you purchased your own lights, there will be a fee of $80/hour (based on a 2 man crew) with a minimum of 1 hour for bulb, fuse replacement, and/or trouble shooting. Lights will be serviced from time of set up until December 31st.
What if my lights fall down?
Even though our experienced staff will make sure that everything is secured as best as possible the first time, there are things that can happen to lights for a variety of reasons, including wind, rain, and other unforeseen circumstances.
If this occurs, our professional staff will return to re-hang and/or secure the lights quickly and efficiently for free.
Why should I use your service instead of someone else’s?
You should work with Santa Lights because we have a legion of loyal and long-standing customers. We pride ourselves on our ability to make your display stand out among the rest, and our professional team will make sure that your display is tasteful, decorative, and properly maintained.
Do you provide lights and supplies, or will you hang and use mine?
We can do either. If we are going to use your lights and supplies, we ask that you have enough to complete the job, the strands are not tangled, and all of the lights work when we arrive to put your display together.
If you don’t have lights, or don’t have enough, we can provide them for a fee and will work with your choice. The same goes for supplies. We’ll work with your existing extension cords, etc., but will happily provide ours for a fee if you need them.
Please take into consideration that our complete packages include professional heavy duty lights, quality clips, heavy duty extension cords, 3 way connectors and Dual-Outlet Light-Sensing Timers which have a longer life span than what you would typically purchase at your local stores. We offer 100% service on the lights that we provide including fuses, light bulbs, etc. for the entire season. In addition, you KEEP the lights and simply pay for the labor install the following year.
